The evolving landscape of hotel reviews - The hospitality industry is witnessing a transformative era in how reviews and guest feedback shape its dynamics.

Nov 30, 2023 • Hospitality

Shiji's Guest Experience Benchmark Q3 2023 - In this edition, Shiji ReviewPro analyses its largest data set to date: Over 3.3 million reviews of 9,500 hotels around the world.

Nov 15, 2023 • Hospitality

Can a crackdown end fake reviews? - A wave of regulation and industry action has placed the flourishing fake review business on notice. But experts say the problem may be insurmountable.

Nov 14, 2023 • Hospitality

Booking.com still dominating hotel reviews - But Google is taking share from Booking.com when it comes to who generates the most hotel reviews.

Sep 21, 2023 • Hospitality

Attracting younger hotel guests - One key to attracting younger hotel guests is managing guest reviews, as travelers under the age of 45 are more likely to trust reviews.

Sep 15, 2023 • Hospitality

U.S. hotel guest satisfaction scores up - Hotel management companies have started making serious investments in renovations, maintenance and staffing.

Sep 13, 2023 • Hospitality

The competitive effects of online reviews on hotel demand - A new study investigates the impact of online reviews on hotel booking performance with a specific focus on the competitive effects of reviews.

Sep 7, 2023 • Hospitality

How to stay on top of your guest feedback - Guest feedback holds the key to unlocking invaluable insights that can drive operational improvements and enhance guest satisfaction.

Aug 23, 2023 • Hospitality