The evolving landscape of hotel reviews - The hospitality industry is witnessing a transformative era in how reviews and guest feedback shape its dynamics.
Hospitality.today™
Topics › Reputation Management
Shiji's Guest Experience Benchmark Q3 2023 - In this edition, Shiji ReviewPro analyses its largest data set to date: Over 3.3 million reviews of 9,500 hotels around the world.
Nov 15, 2023 • Hospitality
Can a crackdown end fake reviews? - A wave of regulation and industry action has placed the flourishing fake review business on notice. But experts say the problem may be insurmountable.
Nov 14, 2023 • Hospitality
Booking.com still dominating hotel reviews - But Google is taking share from Booking.com when it comes to who generates the most hotel reviews.
Sep 21, 2023 • Hospitality
Attracting younger hotel guests - One key to attracting younger hotel guests is managing guest reviews, as travelers under the age of 45 are more likely to trust reviews.
Sep 15, 2023 • Hospitality
U.S. hotel guest satisfaction scores up - Hotel management companies have started making serious investments in renovations, maintenance and staffing.
Sep 13, 2023 • Hospitality
The competitive effects of online reviews on hotel demand - A new study investigates the impact of online reviews on hotel booking performance with a specific focus on the competitive effects of reviews.
Sep 7, 2023 • Hospitality
How to stay on top of your guest feedback - Guest feedback holds the key to unlocking invaluable insights that can drive operational improvements and enhance guest satisfaction.
Aug 23, 2023 • Hospitality