A room full of hotel CIOs just described your biggest advantage - At a closed-door session, the tech chiefs of Radisson, Wyndham and Choice spelled out what keeps a big brand slow — split budgets, the franchisee vote, tangled data ownership. An independent owner has none of it..

Jul 20, 2026 • Hospitality

Mews tested its AI pitch on its own staff first - Mews cut 15% of its staff and called the roles obsolete. The layoff is a preview of the product: an operating system that absorbs the hotel's work, not just software that supports it.

Jul 9, 2026 • Hospitality

Cloudbeds is quietly building for the hotels it used to send elsewhere - The platform known for running independents just shipped group-sales tools, a 4,000-room calendar, and hotel-standard accounting — the toolkit of the enterprise systems it used to sit beneath.

Jul 2, 2026 • Hospitality

Apple Wallet is taking over the part of the stay hotels built apps to keep - With iOS 27 this fall, the Apple Wallet key carries folio, checkout, and in-stay services — the relationship hotels built proprietary apps to own, now inside Apple's interface.

Jun 26, 2026 • Hospitality

Oracle is giving away the AI its rivals want to sell - Opera Cloud Assistant ships free to the PMS base that already includes Wyndham, Accor and Hyatt — which makes AI a hard thing for anyone else to charge for.

Jun 17, 2026 • Hospitality

IHG is answering franchisee fee pressure with a tech payoff it won't quantify - Eight years rebuilding the stack, and the relief IHG offers owners — sharper pricing, personalization at scale — reads as real across the estate and invisible at the property that pays the fee.

Jun 16, 2026 • Hospitality

Expedia learned where AI breaks. It wasn't the model. - A retired booking chatbot points hotels to the part of AI that's actually hard — the grounded data underneath it.

Jun 16, 2026 • Hospitality

Technology is not the strategy - Hotels that define the guest experience first make better technology decisions and deliver stronger hospitality.

Jun 11, 2026 • Hospitality