Hilton APAC on AI and enhancing the guest experience - Hiring differently and deploying new tech tools are necessary at a time when Hilton is ramping up its expansion in the Asia Pacific region.

May 23, 2023 • Hospitality

The hotelier’s guide to hybrid hotels - The Hybrid Hotel Model refers to a blend of the traditional in-person services offered with new technological solutions that serve guests and complete back-of-house processes.

May 17, 2023 • Hospitality

Wyndham to bring Oracle Opera Cloud to 2,000 additional hotels - Oracle expands relationship with world’s largest hotel franchising company.

May 16, 2023 • Hospitality

Beyond the hype: The rise of conversational AI in hospitality - ChatGPT was many years in the making, and a direct result of the failures of voice search and chatbots that ushered in this next era of conversational AI.

May 12, 2023 • Hospitality

Hospitality tech expands reach into class rooms - The use of hospitality technology has extended to hospitality schools due to the increase demand for tech advancements from travelers.

May 10, 2023 • Hospitality

Hotels slow to jump on the mobile tipping bandwagon - Mobile tipping options for a hotel's valet, bellhop or housekeeper remain rare, although there is no shortage of technical solutions.

May 3, 2023 • Hospitality

Hilton taps HotelKey for property management tech - The company is outsourcing its property management system to the tech company, replacing legacy systems at all 7,000 of the hotels under its brand.

May 1, 2023 • Hospitality

Unlocking the power of digital identities within your CRM data - Your hotel CRM provides a wealth of useful information about your guests’ digital identities.

Apr 26, 2023 • Hospitality