How Chatlyn wants to become the AI brain of hotel operations - With multilingual automation and deep PMS integration, the Vienna-based startup aims to fix fragmented guest communication and unlock new revenue for hotels worldwide.

Jun 26, 2025 • Hospitality

How Marriott is using AI to rethink room assignments - Piloting practical AI tools, Marriott and others in hospitality show that small, focused innovations can drive scalable transformation — one use case at a time.

Jun 17, 2025 • Hospitality

Travel marketing’s AI dilemma - Despite growing adoption, fear of change and reactive strategies are holding travel brands back—while personalization and journey mapping offer a path forward.

Jun 10, 2025 • Hospitality

Why AI falls short on personalization in hospitality - Despite its speed and efficiency, AI often lacks the emotional intelligence guests crave - and that gap could cost hotels loyalty and revenue.

May 15, 2025 • Hospitality

HBX Group acquires Civitfun to power next-gen totel tech - Strategic acquisition brings contactless check-in, smarter operations, and multi-channel guest solutions to over 3,500 hotels worldwide.

May 15, 2025 • Hospitality

Lighthouse acquires The Hotels Network - Lighthouse data, paired with The Hotels Network personalization engine brings pricing, marketing, and distribution decisions into a single commercial platform.

May 14, 2025 • Hospitality

Key insights from the Hospitality CIO Summit EMEA - Last week, hospitality technology leaders came together in Barcelona for 24 hours of candid conversations and valuable insights.

May 6, 2025 • Hospitality

AI in hospitality: Support act, not star performer - AI will increasingly support back-end operations and personalized guest experiences, but the fundamental human element at the heart of hospitality remains irreplaceable for the foreseeable future.

Apr 24, 2025 • Hospitality