WhatsApp becomes a core customer channel for travel brands - How messaging is reshaping traveler engagement and booking behavior.

Nov 4, 2025 • Hospitality

How Claude is shaping the future of travel - Anthropic positions AI as enterprise infrastructure, not a consumer toy.

Nov 4, 2025 • Travel

What Gen Z wants from hotels - How a new travel generation is reshaping service expectations and brand loyalty.

Nov 4, 2025 • Hospitality

The newsletter comeback hotels shouldn’t ignore - Why owned media is becoming the smartest channel for guest and partner engagement.

Nov 3, 2025 • Marketing

AI turns hotel upselling from sending offers to solving needs - How the next wave of upselling will quietly reshape hotel revenue and guest experience.

Nov 3, 2025 • Hospitality

Marriott trims customer service staff - The hotel giant adjusts its engagement centers to match how guests now interact across digital and direct channels.

Nov 3, 2025 • Hospitality

Airline chiefs warn shutdown is pushing U.S. aviation to the brink - Executives urge congress to pass a clean resolution as unpaid staff keep the skies safe but strained.

Nov 3, 2025 • Travel

Gobal travel bookings surge past $1.6 trillion - Digital adoption and emerging markets drive a new phase of steady, uneven growth, according to a new Phocuswright report.

Nov 3, 2025 • Travel