Kayak launches AI test lab - The launch of Kayak.ai signals the company’s push to personalize travel booking through conversational, real-time AI features.

Apr 14, 2025 • Hospitality

Sharp decline in European visitors to the U.S. - Travelers from the UK, Germany, and France are canceling their trips to the U.S. at increased rates, resulting in a 25% drop in hotel bookings for European visitors this summer.

Apr 14, 2025 • Hospitality

The end of the click - How zero-click search is shaping the future of brand visibility and consumer decision-makin.

Apr 14, 2025 • Marketing

New ways AI helps keep business information trustworthy - Google on how AI is helping it catch suspicious edits and fake five-star reviews.

Apr 11, 2025 • Hospitality

On-again, off-again tariffs and their toll on travelers - The travel industry doesn’t know what to expect from whipsawing U.S. policies. But concerns are hitting the bottom line, which could mean higher prices, and more confusion, for tourists.

Apr 11, 2025 • Travel

Hilton is streamlining business travel payments - Business travelers can enjoy effortless check‑ins and more secure payments with the introduction of a first‑of‑its‑kind virtual card payment technology.

Apr 11, 2025 • Travel

How predictive intelligence rewrites guest retention - While generative AI dominates headlines, predictive AI delivers the strategy hotels need to anticipate guest behavior, personalize incentives and optimize engagement.

Apr 11, 2025 • Hospitality

The hidden power of the human voice in hotel bookings - Why the voice channel still outperforms OTAs - and how smart hoteliers are turning calls into revenue.

Apr 11, 2025 • Hospitality