Hotelplanner AI voice hotel agents take 10,000 calls per day - The company's global AI-powered booking team handles customer calls for reservations at over one million properties worldwide.

Nov 12, 2024 • Hospitality

Traveler preferences: Human interaction vs. digital in travel - A recent Phocuswright report shows that travelers prefer human interaction over digital interfaces for certain aspects of their trip.

Nov 12, 2024 • Hospitality

The role of a Hotel General Manager is evolving rapidly - As the industry evolves, a hotel general manager who can adapt, lead through challenges and anticipate trends will be key to success.

Nov 12, 2024 • Hospitality

Accor's 2025 travel trend report - Accor's travel experts have conducted in-depth research to identify the key trends for 2025 and the top 20 trending destinations.

Nov 12, 2024 • Hospitality

Amadeus reports strong third quarter results - Amadeus reports strong third quarter results with profitable double-digit growth for the first nine months of 2024.

Nov 11, 2024 • Hospitality

Airbnb, Expedia latest to signal holiday-season uptick - They challenge the narrative established last quarter by online travel companies, airlines and resorts that a general travel slowdown was coming.

Nov 11, 2024 • Hospitality

Top trends driving hotel companies' Q3 results - In the third quarter, companies saw RevPAR growth driven by group business and strong conversion demand.

Nov 11, 2024 • Hospitality

Expedia beats profit estimates and raises full-year outlook - The OTA beat earnings estimates and raised its 2024 bookings forecast to 5%, driven by strong international travel demand.

Nov 11, 2024 • Hospitality