The AI dreams of Booking.com - AI may transform the industry, but it is unlikely to completely replace human travel advisors as long as travelers value human expertise and relationships.

Dec 4, 2024 • Hospitality

Business travel industry’s optimistic plans for 2025 - The business travel industry celebrates a year of exceeded expectations, paving the way for growth and strategic investments in 2025.

Dec 4, 2024 • Travel

How Marriott is redefining loyalty and personalization - Chief customer officer Peggy Roe on how the loyalty program touches every part of the Marriott experience.

Dec 4, 2024 • Hospitality

Marketing, demand and digital change: How can hotels adapt? - How can hotels use digital tools and emerging trends to stay competitive and drive bookings?.

Dec 4, 2024 • Marketing

Amex GBT details its first AI projects - The company spent much of the year developing its strategy and conducting experiments. Now the focus is shifting to implementation.

Dec 3, 2024 • Travel

Thanksgiving 2024 travel reached new heights - The Thanksgiving holiday saw a record surge in travel, with airlines and airports handling unprecedented volumes of passengers and flights.

Dec 3, 2024 • Travel

Hospitality trends 2025 - The EHL Insights Report: Hospitality Outlook 2025 takes an expert look at five key trends shaping the future of the hospitality industry.

Dec 3, 2024 • Hospitality

Sustainability: Can you deliver what you promise? - Don’t let marketing or sales drive the sustainability narrative; they may prioritize appeal over accuracy.

Dec 3, 2024 • Hospitality