Robots are changing the face of customer service - Robots like Hilton’s “Connie” are already handling guest experiences in hotels, restaurants, and shops around the world.

Mar 23, 2023 • Hospitality

The basics of GDS advertising for hotels - Advertising on the GDS drives awareness for a hotel among travel agents actively shopping on behalf of their clients.

Mar 30, 2023 • Hospitality

How Airbnb uses social listening and Booking.com not - Airbnb was ready to pick up the ball after Booking.com provided customers with a house that didn’t actually exist.

Jun 13, 2023 • Marketing

Expedia signals travel slump as US domestic trips slow - The company's Q2 revenue missed analysts’ estimates, signaling a potential slowdown in travel demand during the busy summer season.

Aug 4, 2023 • Hospitality

Airbnb, Booking, Expedia to share short-term rental data with UK government - The platforms will share aggregated and anonymized information on the number of guests and nights booked.

Nov 16, 2023 • Hospitality

Sonder launches hotel collection - The short-term rental is launching a hotel collection, Powered by Sonder, which includes 23 Sonder-operated properties in 13 markets.

Apr 9, 2024 • Hospitality

U.S. Hotels are desperate to find workers - Strong summer travel demand and a nationwide workforce shortage have combined to create more pay, perks, and upward mobility for current and prospective hotel employees.

Jun 13, 2024 • Hospitality

Booking.com desktop prices can be up to 52% higher than mobile - A recent study reveals that Booking.com users could be paying significantly more depending on the device they use to make reservations.

Oct 8, 2024 • Hospitality