How the internet screwed up air travel - When everyone became their own travel agent, airlines began cutting costs to keep prices down - sacrificing convenience and comfort in the process.

Jul 4, 2023 • Travel

Record number of Americans plan to travel abroad in the next 6 months - More than one-in-five Americans plan on vacationing in a foreign country in the near future, the highest share ever recorded.

Aug 30, 2023 • Travel

Gamification in the hospitality industry - With the rise in popularity of the gaming industry, more hospitality businesses have found that incorporating gamification in their operations appeals to a younger generation of customers.

Feb 7, 2024 • Hospitality

How it all went wrong for tourism - The travel industry is currently out of control, engaging in a "race to the bottom" that is changing how locals perceive the influx of visitors into their communities.

Aug 26, 2024 • Travel

2025 will be the year of the Travel Maximizer - Hilton's 2025 Trends Report highlights the merging of work and play, relaxation and adventure, and solitude and connection.

Oct 2, 2024 • Hospitality

The KPI of passion - A new framework helps hotels prove the financial and experiential value of concierge services - turning passion into performance metrics.

May 29, 2025 • Hospitality

Booking.com global AI sentiment report - How travelers balance excitement and caution in embracing ai for trip planning.

Jul 23, 2025 • Hospitality

OTAs pushed into back-end fulfillment roles - Booking.com and Expedia risk becoming invisible fulfillment layers as ChatGPT and Gemini take over planning and booking.

Nov 6, 2025 • Hospitality