Booking Holdings bets on AI to cut costs and drive efficiency - Travel giant targets $450 million in savings by 2027, reinvesting in automation as U.S. demand softens.

May 14, 2025 • Hospitality

Is Airbnb’s new 'services' feature unfair to hosts? - Hosts raise concerns over lost control, added risk, and no share in revenue from Airbnb’s latest offering.

Jun 5, 2025 • Hospitality

Dark web travel scams on the rise - Cybercriminals exploit stolen data to sell luxury trips at deep discounts, posing risks for consumers and the industry.

Jul 21, 2025 • Hospitality

OTAs pushed into back-end fulfillment roles - Booking.com and Expedia risk becoming invisible fulfillment layers as ChatGPT and Gemini take over planning and booking.

Nov 6, 2025 • Hospitality

Forward-looking data for hotel forecasting: What's available in 2026 - A practical guide to free and paid tools that capture demand signals before they show up in your PMS.

Feb 2, 2026 • Hospitality

How generative AI will change sales - Digital and inside sales continue to take over many tasks that field salespeople used to do, especially for familiar purchases.

Apr 4, 2023 • Hospitality

Chinese outbound travel on the rise - Chinese travelers are taking more trips abroad, which should boost demand across the Asia-Pacific region and beyond.

Nov 14, 2023 • Travel

Hospitality industry should fare better than US Economy in 2024 - The hotel industry has enjoyed demand recovery even as rate growth slows to reach a more normalized pace.

Jan 30, 2024 • Hospitality