OTAs pushed into back-end fulfillment roles - Booking.com and Expedia risk becoming invisible fulfillment layers as ChatGPT and Gemini take over planning and booking.

Nov 6, 2025 • Hospitality

AI-assisted hotel bookings convert better - Early usage data from Booking.com suggests conversational planning leads to stronger traveler confidence and fewer cancellations.

Nov 6, 2025 • Hospitality

Chinese travelers opt for new destinations - Shut out from their top destinations, Chinese travelers are turning to other places.

Feb 14, 2023 • Travel

Expedia Q2 Traveler Insights: Travel confidence is growing - Travelers are planning further out and are looking forward to mid-year getaways, with many looking to make up for lost travel opportunities.

May 12, 2023 • Travel

European hoteliers applaud Booking.com/Etraveli decision - The European hotel industry applauds the landmark decision which recognizes the negative impact of the merger on various parts of the tourism ecosystem.

Sep 26, 2023 • Hospitality

What will define the next age of travel? - Digital technology and artificial intelligence are empowering the industry to reimagine the travel experience and unlock long-term growth, according to McKinsey.

Oct 3, 2023 • Travel

Has gratuity culture reached a tipping point? - The ubiquity of tipping prompts on screens has become a modern norm, replacing the clandestine notes in candlelit restaurants.

Jan 4, 2024 • Hospitality

How can hospitality CEOs find hope? - The traditional approach to leadership is becoming less effective, what got you here may not get you to where you want to be in the future.

Feb 7, 2024 • Hospitality