Hospitality industry witnesses the Gen-Z influence - As the first generation of digital natives, Gen Z places significant importance on seamless online communication and connected experiences.

Aug 9, 2023 • Hospitality

Airlines are just banks now - They make more money from mileage programs than from flying planes—and it shows.

Sep 22, 2023 • Travel

The value of a contact center - Online, it can be difficult to appreciate the nuances of a hotel, the difference in a deluxe and premium room, for example, or why the suite or package is worth the extra cost.

Dec 7, 2023 • Hospitality

How adventure travel has changed in recent years - The landscape of adventure travel has changed in the past few years thanks in part to a shift in experience priorities for many travelers.

Mar 8, 2024 • Travel

Uneven road ahead for Europe’s hospitality industry - Booking.com PR makes the case for supporting smaller accommodations as a way to preserve the cultural richness of Europe's hospitality landscape.

Jul 1, 2024 • Hospitality

The future of kiosks in the hospitality industry - As self-service tools benefit both guests and the hotel organizations that serve them, be prepared to see even greater growth of this technology in the hospitality industry.

Jul 10, 2024 • Hospitality

Growing environmental pressures are rapidly changing the travel industry - Deloitte's latest report offers insights into how companies can adapt or risk extinction in an increasingly eco-conscious marketplace.

Sep 9, 2024 • Travel

U.S. hotel profits under pressure from rising labor costs - Hotel profit growth slowed as rising labor costs put pressure on margins, with GOPPAR increases trailing inflation.

Feb 18, 2025 • Hospitality