Ordinarily extraordinary guest service - Why consistent basics matter more than occasional wows.

Sep 26, 2025 • Hospitality

How ChatGPT evolves into an AI operating system - OpenAI's new platform shift brings travel, hospitality, and commerce directly into the chat interface.

Oct 13, 2025 • Hospitality

U.S. hotel occupancy continues to decline in October - A prolonged slowdown highlights soft demand and challenges ahead for major markets.

Nov 24, 2025 • Hospitality

AI becomes a baseline expectation for hotel operations - Near-universal adoption shows AI has moved from experimentation to an operational requirement.

Jan 30, 2026 • Hospitality

Hotel performance growth slow, steady - Hotel industry performance in the U.S. and in markets around the globe is improving slowly but steadily, according to the latest STR data.

Mar 14, 2023 • Hospitality

US travel to Europe to grow a further 55% this summer - The largest cohort of travelers - fully one quarter - were bound for London, followed in popularity by Paris, Dublin, Rome, and Reykjavik.

May 9, 2023 • Travel

Hotels are way behind on tech - Hotel executives at HITEC in Toronto admit they're late to the party when it comes to adopting technology.

Jun 29, 2023 • Hospitality

The world’s most sustainable travel destinations - Almost all of the most sustainable travel destinations are in Europe, according to Euromonitor’s 2023 Sustainable Travel Index.

Sep 6, 2023 • Travel