In travel, DTC (direct to consumer) feels more like ‘difficult to compare’ - New research highlights how overwhelmed customers feel when booking travel due to newfound proliferation of offers.

Jul 23, 2024 • Hospitality

Expedia vet building an AI agent for business travelers - A group of longtime travel industry veterans are teaming up on a new startup called Otto that is developing an AI-powered virtual assistant for business travel booking.

Aug 23, 2024 • Travel

Expedia redefines traveler engagement with social media - The company's new marketplace simplifies travel with recommendations from top influencers.

Sep 24, 2024 • Hospitality

OTA growth stays strong as hotel revenues rise - Revenue growth offsets occupancy softness as AI looms over distribution.

Feb 11, 2026 • Hospitality

Corporate travel returns with a shorter stay - Hotels face a new midweek reality as shorter trips and compressed booking windows challenge traditional corporate travel rhythms.

Mar 6, 2026 • Hospitality

Hotel loyalty shifts toward AI-driven personalization - Individual guest perks begin to replace standard tiers, reshaping loyalty strategy and guest expectations.

Apr 14, 2026 • Hospitality

The growth trap in hospitality - Why scaling faster than experience puts hotel performance and guest loyalty at risk.

Apr 28, 2026 • Hospitality

Google’s Travel stops creating trip summaries - These summaries grouped together flight details, hotel stays, and other reservations in a nice chronological timeline.

Mar 16, 2023 • Hospitality