Booking.com’s quest to capture user intent with AI - Partnering with OpenAI, Booking.com is using generative AI to better understand user intent and move from reactive search to proactive travel planning.

Mar 26, 2025 • Hospitality

U.S. hotel guest satisfaction slips - Hilton topped the list for guest satisfaction among lodging operators, with IHG Hotels & Resorts, Airbnb, and Marriott International following close behind, according to the American Customer Satisfaction Index.

Apr 24, 2025 • Hospitality

Accor moved its AI concierge into WhatsApp - Accor's AI concierge went live in WhatsApp and iMessage on September 24, after more than a million pilot conversations, in the same app a guest may already use to text your front desk.

Sep 25, 2026 • Hospitality

Airbnb says "probably not" to Meta's agent - Airbnb's CEO says guests don't want an AI to book a $1,000 stay in four seconds. Expedia's CEO, a day after joining Muse, made the same argument..

Oct 5, 2026 • Hospitality

How ‘travel aesthetics’ are ruining travel for everyone - Social media is overflowing with picture-perfect travel imagery - a problem for destinations, and for travelers too.

Mar 23, 2023 • Marketing

Las Vegas hotels deny room-rate price-fixing conspiracy - Lawsuit claims hotels used shared pricing algorithms to set rates, instead of making independent pricing and supply decisions.

Mar 29, 2023 • Hospitality

Travel costs fell in April, but the dip may be short-lived - U.S. prices for airfare, hotel rooms and rental cars declined in April, according to the consumer price index.

May 12, 2023 • Travel

Northstar/Cvent Meetings Industry Pulse, June 2023 - Meeting planners remain optimistic about future events amid solid demand and bookings, but post-Covid optimism as waned somewhat.

Jul 11, 2023 • Travel