Hotel groups double down on loyalty to counter OTAs and AI agents - Direct relationships become a strategic defense as booking shifts toward AI-led discovery.

Jan 28, 2026 • Hospitality

AI trends that will shape hotel operations in 2026 - From buzzwords to outcomes, hotels are refocusing AI on trust, data quality, and real operational impact.

Jan 30, 2026 • Hospitality

Expedia flags agentic AI as a competitive turning point - Autonomous travel assistants may redefine how travelers search, plan, and book.

Feb 23, 2026 • Hospitality

TikTok enters the search ad market, challenging Google and Microsoft - The company's ad platform may offer more competitive pricing and better ROI than Google’s platform.

Mar 10, 2023 • Marketing

ChatGPT has a long way to go until it can plan a seamless trip - Yet, some in the industry worry that as systems like ChatGPT improve, they might put travel advisers out of business.

Mar 17, 2023 • Travel

Mobile biggest strategic focus area for OTAs - In 2023, more than half of OTA gross bookings are projected to come from mobile, according to new Phocuswright data.

Aug 9, 2023 • Hospitality

Booking.com focusing on Asia - The OTA has experienced significant growth in the Asia, with a 40% surge in room nights, surpassing the overall performance of Booking.com which saw a 9% increase.

Aug 31, 2023 • Hospitality

Expedia incurred losses of $326 million on its stake in Amex GBT - Expedia's sale of Egencia to Amex Global Business Travel may have benefited the OTA in many ways, but its equity stake has taken a battering since the closing of the deal.

Feb 13, 2024 • Hospitality