How Amex GBT blends AI with agents - To free up human agents for more critical tasks, the world’s largest TMC is using AI to read and respond to trip requests via emails.

Aug 27, 2024 • Travel

Demystifying PMax for hotels - PMax isn’t here to replace other advertising tactics but to complement them, adding another layer of depth to your marketing strategy.

Aug 27, 2024 • Marketing

Travel search is evolving — precise, visual, and creator-driven - Google says travelers now search with intent, and creators are becoming key to discovery and conversion.

Oct 31, 2025 • Marketing

Hotels and the rise of the experience-driven guest - Why curated moments matter more than rooms, rates and amenities.

Dec 8, 2025 • Hospitality

Booking.com bets on human support as its competitive edge - Empathetic, human-led service in complex and emotional moments is positioned as the key differentiator in an AI-driven travel landscape, despite ongoing customer service challenges.

Mar 30, 2026 • Hospitality

Hotel website design and UX trends for 2023 - The interconnected realms of web design and UX are constantly evolving and growing.

Feb 17, 2023 •

Travel startups: Disruption from within? - Travel startups may be well positioned to contribute to the industry’s next digital horizon.

Mar 16, 2023 • Travel

Marriott launches new people brand “Be” to attract top talent - Be will empower associates to fulfill their career goals, and offer innovative opportunities to grow professionally and personally.

Apr 5, 2023 • Hospitality