OTAs face headwinds from a slowdown in travel - Booking.com and Expedia are experience slowing travel growth as cash-strapped consumers become more cost-conscious and seek "value play" vacations.

Sep 13, 2024 • Hospitality

Airbnb on becoming the perfect concierge - How the platform’s shift from bookings to full-service travel could reshape guest expectations - and what it means for hotels.

May 15, 2025 • Hospitality

Marriott brings hotel bookings directly into Google AI Mode - Integration aims to enable in-AI reservations without redirects to external booking sites.

Feb 12, 2026 • Hospitality

Booking.com faces mounting criticism over poor customer service - Consumer trust erodes as complaints about refunds, host misconduct, and scams grow.

Sep 24, 2025 • Hospitality

Booking.com supervised for a year due to multiple data leaks - The Dutch Data Protection Authority (AP) had the OTA under tightened supervision due to delayed reporting of data breaches.

Apr 4, 2024 • Hospitality

Airbnb is rethinking experiences, again - The company’s pause in onboarding new experiences has raised questions about its long-term strategy.

Apr 18, 2023 • Hospitality

Hotels face a more fragmented marketplace in 2026 - Rising APAC demand, short-term rental competition, and the rise of AI planning tools are reshaping distribution and guest acquisition.

Dec 11, 2025 • Hospitality

Hospitality industry won't win 'junk fee' fight - The junk fee issue has gone mainstream and the hospitality industry has no choice in how to respond.

Aug 2, 2023 • Hospitality