Booking.com touts social media success - The company reported spending more on social media marketing with attractive ROI, while phasing out channels that weren't performing well.

Aug 2, 2024 • Marketing

How Amex GBT blends AI with agents - To free up human agents for more critical tasks, the world’s largest TMC is using AI to read and respond to trip requests via emails.

Aug 27, 2024 • Travel

Slowdown in travel spending just a blip? - Marriott is watching to see if higher-end consumers continue to pull back on travel spending in the third quarter.

Sep 20, 2024 • Hospitality

Business travel industry’s optimistic plans for 2025 - The business travel industry celebrates a year of exceeded expectations, paving the way for growth and strategic investments in 2025.

Dec 4, 2024 • Travel

Phocuswright predicts steady growth for travel in 2025 - The company’s latest report, "Travel Forward: Data, Insights and Trends for 2025" offers a comprehensive look into the future of the global travel market, which is currently valued at $1.61 trillion.

Jan 15, 2025 • Travel

No wonder your favorite restaurants are closing - If a restaurant group’s name matters more than its menu, are we truly dining - or just consuming?.

Feb 12, 2025 • Hospitality

ChatGPT learns to act - From booking restaurants to managing files, the new AI agent takes action on users' behalf—raising both possibilities and privacy concerns.

Jul 18, 2025 • Travel

Summer RevPar slump signals rocky outlook for hotels - Weak demand, international travel declines, and economic uncertainty weigh on industry performance.

Sep 24, 2025 • Hospitality