Hybrid service becomes the new standard in travel - AI-driven automation and human support are converging to redefine customer experience and service delivery.

Apr 15, 2026 • Hospitality

Booking.com ruling forces transparency in hotel star ratings - Platforms must disclose rating sources, shifting accountability in how hotels are presented to consumers.

Apr 23, 2026 • Hospitality

Cloudbeds pushes conversational AI deeper into hotel operations - The real competitive advantage may no longer be the AI itself, but the hotel data platform behind it.

May 26, 2026 • Hospitality

The whole industry is building autonomous booking. 7% of travelers want it. - Nine in ten travelers will happily let AI help them find a hotel. Seven percent will let it do the booking — the part the entire industry is racing to build.

Jun 29, 2026 • Hospitality

Sabre made your rooms readable by AI agents, not recommended by them - Two million hotels are readable inside Sabre's platform, and an agent chooses between them on the room descriptions, photos and rates loaded the day you connected.

Jul 27, 2026 • Hospitality

Studies see possible muted fall, return of holiday travel - OTA web traffic decline indicates potential drop in travel demand beyond normal seasonal patterns.

Nov 10, 2022 • Travel

Hotels make emotion the new brand standard - Many hotels are fine-tuning what their brands stand for and how they communicate that message to guests.

Jan 13, 2023 • Hospitality

The age of the mega-hotels - The shift back to big spans the reimagining of vast, historical buildings to cutting-edge design and architecture.

Feb 1, 2023 • Hospitality