ChatGPT says ads will be ‘an iterative process’ - OpenAI tests monetization while aiming to preserve user trust and product experience.

Feb 26, 2026 • Marketing

Hotels as platforms - The shift positions hotels less as real estate assets and more as lifestyle platforms built around community, access, and experience.

Mar 31, 2026 • Hospitality

Whoever describes the accessible room books the whole family - On Booking.com, a roll-in shower is a yes or a no, and Booking.com tells guests who need one to ask the hotel. The rest of the family's rooms follow the answer..

Sep 23, 2026 • Hospitality

Microsoft's AI will build the business trip from three things - The calendar, the travel policy, the loyalty account. A chain hotel can sit in two of them. An independent without a loyalty program sits in one at most..

Oct 23, 2026 • Hospitality

AI was supposed to kill hotel price comparison. Trivago just grew 15% in Europe. - trivago's revenue from hotel clicks rose 15% in Europe and the Americas last quarter. AI still brings Booking Holdings less than 1% of its room nights..

Nov 4, 2026 • Hospitality

Airbnb's search-averse marketing strategy is working - Airbnbis attributing part of its success to its pivot away from search marketing and toward brand campaigns.

Nov 8, 2022 • Marketing

The new order of business travel - As more businesses opt for sustainable travel solutions, can the sustainability agenda make the need and want to think twice about travel last.

Dec 5, 2022 • Travel

Time to replace the brigade? - More on the fine dining model that has been in operation over the last century being flawed.

Jan 17, 2023 • Hospitality