Expedia learned where AI breaks. It wasn't the model. - A retired booking chatbot points hotels to the part of AI that's actually hard — the grounded data underneath it.

Jun 16, 2026 • Hospitality

In China, the AI agent can already sell Marriott's afternoon tea - On Alibaba's Fliggy, Marriott has its own door for AI agents, and it sells more than rooms through it: a preview of how the big brands will meet the AI agents.

Oct 9, 2026 • Hospitality

Booking.com on the future of business travel - Booking.com for Business analyzed its data to reveal the most discussed future business travel trends and topics for the coming years.

Jul 25, 2023 • Travel

Why we travel now: the floor moved - Demographics, remote work, and new source markets — why travel demand reset permanently upward.

Apr 10, 2026 • Hospitality

Hoteliers accuse Booking.com of ‘unfair business practices’ - Hotrec members accuse the OTA of withholding guest data from hotel partners and preventing hotels from offering better rates on their own websites.

Jul 18, 2024 • Hospitality

Luxury hotels face a quality reckoning in 2026 - Why rising rates, shrinking quality, and guest frustration are forcing a reset at the top end of hospitality.

Jan 27, 2026 • Hospitality

2024 U.S. Hotel Investor Intentions Survey - Half of investors expect to increase their hotel investments in 2024, according to a CBRE Hotels Research survey.

Jun 18, 2024 • Hospitality

Hotel website personalization techniques that work - The ultimate guide to learn how to boost your direct channel through efficient personalization techniques.

Nov 12, 2024 • Hospitality