How gen AI can reinvent travel - According to Accenture, an overwhelming majority (97%) of travelers want a travel "super app," and more than half are open to using conversational AI solutions.

Oct 17, 2024 • Hospitality

Booking’s big AI gamble: Beating ChatGPT at its own game - Why the travel giant thinks travelers will trust its “Connected Trip” AI more than Silicon Valley’s bots.

Sep 12, 2025 • Hospitality

Global lawsuits challenge Booking.com's business practices - From Europe to the US, the travel giant faces allegations of anti-competitive clauses, deceptive pricing, and market abuse.

Aug 12, 2025 • Hospitality

Amex GBT faces tough integration after CWT merger - Scale, customer retention, and AI adoption will shape the next phase.

Sep 23, 2025 • Travel

Booking.com expands into agentic AI for travel - New smart tools mark the company’s shift from AI assistant to autonomous travel companion.

Oct 27, 2025 • Hospitality

The Dorchester London reveals lavish transformation - The new look is part of what the storied hotel is calling its “most comprehensive transformation for over 30 years”.

Jan 24, 2023 • Hospitality

US hotels seem to be losing pricing control - Reduced pricing leverage in US hotels may suggest economic pressures on budget travelers, while globally, hotels are moving towards recovery normalization.

Apr 2, 2024 • Hospitality

Google to test plain ‘blue link’ results for hotel searches - In response to complaints about its compliance with the Digital Markets Act, the company is adjusting its search results in the European Union.

Nov 28, 2024 • Marketing