AI and your future hotel stay

Hotel leaders at NYU's Hospitality conference didn’t appear ready to turn the check-in desk into something out of "Westworld"

Jun 20, 2023

While artificial intelligence will eventually affect how we travel, it’s likely not going to do much during our actual hotel stay, according to hotel CEOs at New York University’s International Hospitality Industry Investment Conference.

Key takeaways

  • AI, if deployed correctly, has the ability to further remove friction, particularly from the search process;
  • “I don't want any robot to welcome a guest in an Accor hotel,” Bazin said. “That will never exist;”
  • Hilton’s Nassetta indicated there are ways to use AI to get ahead of guest expectations and better communicate with them during a stay.

Get the full story at The Points Guy

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