Are digital gratuities the way to go for hospitality industry?

Industry executives say ‘no’ to mandatory tipping, but wonder who carries cash anymore

Apr 26, 2023

More and more hotels are rolling out mobile tipping as a way to combat staffing shortages, with some chains having guest rooms that have cards with QR codes to allow tipping.

Key takeaways

  • For CWT, digital tipping is ideal. But mandatory tipping not. There still needs to be a service element;
  • According to Kalibri Labs, digital tipping would help with the challenge of recruiting housekeeping staff;
  • Tipping percentages are on the rise. The average tip on payment services company Square was 16%. In the summer of 2020 and 2021, that average rose to 17%. By January 2023, the average was 20%.

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