Behind the scenes, AI elevates the service

How restaurants are using artificial intelligence to streamline operations and refocus on human hospitality

At first glance, AI might seem out of place in the intimate, human-centered world of restaurants. But with thoughtful integration, artificial intelligence can actually enhance—not replace—the hospitality experience. As restaurants face growing challenges like labor shortages, rising costs, and slim margins, AI tools offer practical solutions that help staff focus more on guests and less on administrative burden. The result? A smoother operation and more genuine, high-touch service.

Key takeaways

• Dining demand is up—but so are pressures: Despite a 7% rise in dining out, many restaurants remain unprofitable, with labor shortages and high costs as major challenges.
• AI can handle low-touch, high-impact tasks: Tools like Slang.ai and PolyAI automate phone reservations and FAQs, reducing missed calls (and missed revenue) while maintaining brand tone.
• Start small with AI: A gradual test-and-learn approach—like optimizing scheduling or using ChatGPT for marketing—builds confidence and team buy-in.
• AI reduces friction, not warmth: Automating repetitive tasks frees up staff to focus on what matters: welcoming guests, serving food, and creating memorable experiences.
• AI adoption is accelerating: 72% of restaurant operators plan to adopt AI soon, and 94% see it as essential to staying competitive.
• Tech and touch can coexist: The future of hospitality isn’t human or machine—it’s both, working in harmony to build a better guest experience and a stronger industry.

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