Hilton taps HotelKey for property management tech

The company is outsourcing its property management system to the tech company, replacing legacy systems at all 7,000 of the hotels under its brand

May 1, 2023

For the past few decades, Hilton’s hotels and resorts have been using an on-premise system developed in-house called OnQ. The customized tech provided by HotelKey, which primarily includes the property management system and corresponding training software on the same platform, is being called Property Engagement Platform.

Key takeaways

  • There are now 1,200 Hilton hotels using the HotelKey system, and about 50 are being added each week. The plan is that all hotels will use the cloud-based system by 2026;
  • Hilton started the integration at its lower-chain-scale brands - such as Hampton, Hilton Garden Inn, and Tru - which make up the biggest footprint in terms of the number of properties;
  • Full-service and luxury hotels will receive rapid integrations in the next six to nine months.

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