Hopper now automatically adds a 10% tip at checkout

Booking a hotel on Hopper will automatically add a tip, forcing travelers to toggle off a button if they don't want to pay the tip

Apr 18, 2023

Hopper joined ranks with hundreds of others and quietly launched a feature that, unless a button is toggled to “off,” automatically adds gratuity at checkout.

Key takeaways

  • It's basically a surcharge masqueraded as a tip;
  • A deceptive use of visual technology, because when you click through to the next screen and see the total, it’s not even obvious how you got there and include a 10% tip;
  • Hopper's response: “This tip goes to Hopper and is completely optional. Customers have the ability to opt-in or out.”

Get the full story at ABC News

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