Hospitality industry missed the chance to reinvent itself

The pandemic presented a rare opportunity for hotels to fundamentally change how they do business

Feb 6, 2023

Instead of reinventing how to serve both guests and owners needs, the industry rushed to return to a sense of normalcy and embraced a business-as-usual approach.

Key takeaways

  • The return to everyday housekeeping as an industry standard is a big sign of that, as many customers still would prefer to not have someone coming into their rooms on a daily basis;
  • Hoteliers figured out how to do things a little bit cheaper rather than growing more efficient;
  • Hotels give breakfast or food-and-beverage credits, all kinds of things to gain share, but in fact, it's not profitable.

Get the full story at Hotel News Now

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