Hospitality insights and predictions for 2024
McKinsey expects a data revolution to take root across nearly every aspect of the hospitality industry in the coming years
The end of the year is the perfect time to reflect on the recent changes we’ve seen in hospitality. Mews gathered some of our industry’s bright sparks and asked them to reflect on recent changes in hospitality and what's ahead for 2024.
Key takeaways
- From booking to departure, it's all about offering streamlined and personalized interactions. AI-driven solutions – seamless check-ins, digital concierge services, and customized recommendations – will set a new standard for modern, tech-savvy travelers;
- More and more brands are pivoting to being experience providers, recognizing that this is the real differentiator and what guests crave;
- Community engagement and creating a more lively and relevant space for travelers will see more of a focus on genuine, localized experiences to meet the expectations of modern travelers;
- More and more hoteliers are embracing flexible and efficient hotel operations, especially in utilizing every square meter of real estate to maximize revenue;
- To attract the new generation of talented individuals to hospitality, companies need to emphasize not just monetary benefits but also work-life balance, openness, and a welcoming environment.