Hospitality leaders leverage tech to enhance guest experience

Travel providers are leveraging next-gen technology to alleviate workforce constraints, according to a new Deloitte report

Sep 22, 2023

Although air travel passenger volumes and hotel occupancy rates continue to rebound from pandemic lows, the travel industry continues to face a shortage of frontline workers. At the same time, a shift toward greater automation and technology integration is set to fundamentally alter the travel experience and work environment, according to Deloitte's new report "Toward Travel's Frictionless Frontline: Integrating Technology and Workforce."

Key takeaways

  • Nearly all airports and half of hotels surveyed are adopting new technology to bridge the labor gap;
  • Nearly half of all respondents cite reskilling workers for new technology as one of their top three workforce concerns;
  • Many (74% of airport managers, 56% of hotel general managers) expect automation to boost the bottom line due to a better guest experience.

Get the full story at Deloitte or read the full report

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