Hotel connectivity is the foundation of exceptional guest experience

In a world where connectivity is king, hotels face an ever-evolving landscape of guest expectations

Jun 19, 2023

As guests rely on more and more devices and apps during their stay, and as “work from anywhere” becomes more common, hotels must step up to provide a comprehensive, connected experience - everywhere on a property and for all guest devices.

Key takeaways

  • As surveys of guest amenities have shown, connectivity is often the number one ranked guest amenity, making it absolutely paramount for hotels to provide a flawless experience;
  • The rise of contactless solutions, such as digital menus, virtual meetings, and smartphone payments has led to a substantial increase in Wi-Fi and mobile device usage;
  • But while guests expect seamless internet access across all channels and devices, they’re often unwilling to pay extra for it. This poses a challenge for hotels.

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