Hoteliers adapt tech, design to increase guest satisfaction

The sentiment of paying more for less extends across the travel industry as a whole

Mar 14, 2023

Decreasing guest satisfaction in the hospitality industry is one of the symptoms of hotels not having the staff to keep up with consumers’ shifting demands. To alleviate both, hoteliers are leaning on new technology and unique designs to appeal to guests.

Key takeaways

  • Hilton has been looking at ways to maximize sales while giving guests more options to choose from;
  • An example of innovation that has affected the hotel guest experience is the digital key;
  • Technological advancements can shift the main touch points of hotel service - more guests are now interacting with the breakfast attendant than the front-desk employee due to digital keys.

Get the full story at HNN

Related must-reads


Get our Daily Brief in your inbox

Consumers are changing the face of hospitality - from online shopping to personalized guest journeys and digitalized guest experiences ...
we've got you covered.

By submitting this form, you agree to receive email communication from and its partners.