Hotels slow to jump on the mobile tipping bandwagon
Mobile tipping options for a hotel's valet, bellhop or housekeeper remain rare, although there is no shortage of technical solutions
Although the industry's "big boys" are certainly innovating within the digital-tipping space, most still remain in the early stages of adoption - there's a lot of wait-and-see in the industry.
Key takeaways
- Marriott International is piloting a digital-tipping program in a handful of markets through its Bonvoy app;
- Hilton is similarly in the process of testing "various app-based solutions in select hotels to assess how to most effectively address the opportunity" of digital tipping;
- Wyndham was among the first major hotel companies to publicize a large-scale push into mobile tipping with its partnership with cashless tipping platform Bene.
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