How Booking.com uses generative AI to help properties stand out
Why AI-driven matchmaking is reshaping visibility and guest discovery
Generative AI is transforming how travellers search, plan and book accommodation, and Booking.com is integrating these capabilities across its platform to improve both guest experiences and partner visibility. The company now supports nearly every step of the trip-planning process with AI tools, from conversational trip planning to auto-generated property responses and smarter search filters. Booking.com argues that GenAI is especially valuable for small and independent properties because it enables better matching between guest preferences and unique property attributes. To benefit from these systems, partners are encouraged to focus on rich content and authentic, review-worthy guest experiences.
Key takeaways
- GenAI is now central to travel planning: Nearly half of all travellers use generative AI to plan trips, from basic recommendations to complex itinerary and safety considerations.
- Booking.com has launched multiple AI-powered tools: Features such as the AI Trip Planner, Smart Filters, AI review summaries, and Property Q&A aim to streamline planning for travellers and responses for partners.
- AI enhances property–guest matching: GenAI allows Booking.com to match travellers with properties based on far more nuanced factors than dates and location, helping smaller and independent properties get found.
- Content quality drives AI visibility: Rich text, detailed descriptions, and well-tagged photos help AI systems surface properties more effectively in search results.
- Authentic guest reviews remain essential: As AI-generated content grows, real guest reviews and genuine experiences become increasingly valuable signals for travellers and AI filtering systems.
- Experience quality strengthens discovery: Delivering standout stays and encouraging reviews improves visibility, helping future travellers choose the property with confidence.
Get the full story at Booking.com