Hyatt faces lawsuit over 'junk fee' practice
A traveler advocacy organization accuses the firm of using an 'illegal' method of falsely advertising prices
Travelers United has filed a class action complaint against Hyatt Corp., alleging it has been cheating customers out of millions of dollars for falsely advertising its hotel room rates.
Key takeaways
- Rather than disclosing the full cost of its hotel rooms upfront, Hyatt instead adds on last-minute 'destination fees,' 'resort fees' and other similar charges that are really part of the daily room rate, a filing document alleges;
- The court filing specifically mentions the Grand Hyatt Washington hotel. The hotel adds a $20 per night destination fee, bundles into 'taxes and fees' - disclosed late in the checkout process - making it appear that this is a mandatory government charge.
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