Delta’s AI pricing controversy - Airline denies personalized fares as regulators, travel managers, and experts debate transparency and fairness.

Sep 10, 2025 • Hospitality

Beyond the room: how cross-selling reshapes the hotel stay - Why timely, tailored offers are becoming as important as the booking itself.

Sep 3, 2025 • Hospitality

AI takes the driver’s seat in travel pricing and service - How airlines, hotels and rental car companies are testing the limits of automation — and consumer trust.

Sep 2, 2025 • Hospitality

How hotels ride the wave of event-driven demand - From taylor swift to the world cup, hotels prepare for the surges and swings of major events.

Aug 22, 2025 • Hospitality

HSMAI launches playbook to boost hotel ancillary revenue - How hotels can diversify income streams beyond room sales.

Aug 22, 2025 • Hospitality

Consumers want more than low prices - Deloitte finds "value for money" now drives spending across all income levels — even the wealthy are choosing brands that deliver more.

Jun 27, 2025 • Hospitality

How Uber's algorithm decides what you’ll pay - New research reveals that Uber’s opaque pricing system may charge different riders different fares for the same trip—raising concerns about hidden price discrimination and fairness for travelers.

Jun 26, 2025 • Hospitality

The evolution of commercial strategy in hospitality - The strategic expansion of the revenue role is no longer just about yield management - it’s about creating connected, agile, and guest-centric commercial ecosystem.

May 28, 2025 • Hospitality