Is automation killing hospitality or saving it?

ITB panelists see the future of automation as two-pronged, affecting both guests and employees

Mar 15, 2023

At this year’s ITB, Shiji hosted its popular Shiji Buzz series in person in front of a live audience of ITB attendees.

The panel entitled, “Is Automation Killing Hospitality or Saving It?” was hosted and moderated by Daniel Craig, and featured industry experts Lucas Höfer, Group Director at Ruby, Wolfgang Emperger, SVP for Europe, Africa, UK & Ireland at Shiji Group, and Mark Rademaker, Group Head of Hospitality at Adyen.

Get the highlights of the discussion at Shiji Group

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