Labor challenges drive hotel tech advancements
Especially with younger generations, there’s an expectation that the technology in place will be easy to use and will get tasks done quickly
Labor woes have motivated hoteliers to increase their reliance on technology such as automation and artificial intelligence to retain and improve efficiency.
Key takeaways
- With the rise in cross-training in the industry, the platforms also need to be able to switch fluidly between one functional area to the next;
- Adoption of automation is more important and more pressing to the industry today than artificial intelligence;
- Companies and businesses are excited to get in on the current AI trend, but there should be a clear goal and purpose in mind when rolling out new technology.
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