Maximizing AI benefits across hotel departments

AI can help fill the gap in operations knowledge that new-to-hospitality associates/managers may have

Sep 25, 2023

AI played a significant role during The Hospitality Show's inaugural event, particularly in the session titled "Harnessing AI Across Hotel Departments for Hotel Operators." Understanding AI's potential impact on their people-focused industry is crucial for those in the hospitality sector.

Key takeaways

  • AI is increasingly being employed to categorize various customer profiles and determine the most effective messaging strategies. This same methodology can also be employed to optimize interactions with a property's staff;
  • Its integration depends on the adaptability of hoteliers, who historically have been slow to embrace technological advancements;
  • AI promises to revolutionize hotel operations by enhancing efficiency and aiding in the development of new managers.

Get the full story at Hotel Management

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