Mews acquires Datachat to build agentic AI for hotels

Move signals a shift toward autonomous hospitality systems that learn, reason, and act on their own

Mews has acquired U.S.-based AI company DataChat to accelerate the creation of an “agentic” operating system for hospitality — one where intelligent agents manage daily hotel operations autonomously. The deal marks a key milestone in Mews’ vision to make hotels self-optimizing, data-driven environments that allow staff to focus more on guest experience than manual tasks.

Key takeaways

• Agentic hospitality vision: Mews aims to build autonomous and semi-autonomous AI agents capable of managing tasks across reservations, operations, distribution, and guest experience.
• Conversational intelligence: DataChat’s platform lets users analyze data and generate insights using natural language, removing the need for technical expertise.
• AI-first operating system: The acquisition positions Mews to move beyond traditional PMS models toward an evolving, self-learning hotel management ecosystem.
• Enhanced personalization: Combining Mews’ hospitality data with DataChat’s reasoning engine will enable context-aware, intent-driven guest interactions and recommendations.
• Strategic investment: Through Mews Ventures, the acquisition reinforces Mews’ broader strategy to lead the industry’s shift to intelligent automation and continuous optimization.
• Operational efficiency and growth: Mews expects the integration to help hotels drive more revenue, lower costs, and unlock deeper insights from guest and operational data.

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