Navan applies AI to fix messy hotel inventory

By merging hotel content from GDS, OTA and direct connections into a unified catalog, the platform expands available rates and improves booking accuracy for business travelers

Navan has introduced a new AI-powered hotel catalog designed to resolve long-standing inconsistencies in hotel room descriptions, amenities and rate information across booking platforms. The system aggregates inventory from multiple distribution sources — including direct hotel connections, global distribution systems and major online travel agencies — and standardizes the data into a single unified catalog. According to the company, the platform increases visible room rate options by around 70 percent while improving the clarity and accuracy of hotel listings. For corporate travelers and travel managers, the goal is a simpler and more reliable booking experience with fewer mismatches between what is booked and what is delivered.

Key takeaways

• AI-powered hotel catalog: Navan rebuilt its hotel catalog using artificial intelligence to standardize room descriptions, amenities and rate structures coming from different distribution sources.
• Inventory aggregated across channels: The platform combines hotel content from direct connections, global distribution systems such as Amadeus and Sabre, and online travel agencies including Expedia and Booking.com.
• Unified room catalog: A standardized room taxonomy organizes inconsistent hotel room descriptions into comparable listings, making it easier for travelers to understand what they are booking.
• Room intelligence mapper: Navan developed an AI engine that analyzes and reconciles room attributes across suppliers, translating inconsistent descriptions into unified listings with consistent naming and features.
• Expanded rate availability: By consolidating and deduplicating supplier data, the catalog increases available room rate options by approximately 70 percent.
• Improved booking accuracy: More consistent room and rate information reduces confusion around room types and amenities, helping prevent booking errors and traveler dissatisfaction.
• Better corporate travel decisions: Clearer hotel data helps travel managers and employees compare rooms and rates more confidently, improving compliance with corporate travel policies.
• Part of a broader distribution shift: The initiative reflects a wider trend in travel technology toward using AI to structure fragmented hotel inventory across GDS, OTA and direct distribution channels.

Source: Navan

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