Rapid adoption of new hotel technology is gaining momentum
Executives from Lighthouse and IDeaS discuss with PhocusWire how hotels are investing in technology and cloud platforms
Hoteliers have a lot on their plates when it comes to technology. Sorting hype from reality in generative artificial intelligence is just one challenge on a list that includes addressing technical debt, optimizing revenue and incorporating data science.
Key takeaways
- While hospitality is not an industry that naturally embraces innovation, but that there is an acceptance that technology can improve the sector;
- Many hotel companies have completed or are about to complete cloud migrations, and there is going to be a whole bunch of new innovation built on top of what they have done foundationally over the last couple of years;
- Generative AI and the possible applications for hotels was also discussed with both experts urging caution.
Watch the full interview at PhocusWire