Rapid adoption of new hotel technology is gaining momentum

Executives from Lighthouse and IDeaS discuss with PhocusWire how hotels are investing in technology and cloud platforms

Dec 1, 2023

Hoteliers have a lot on their plates when it comes to technology. Sorting hype from reality in generative artificial intelligence is just one challenge on a list that includes addressing technical debt, optimizing revenue and incorporating data science.

Key takeaways

  • While hospitality is not an industry that naturally embraces innovation, but that there is an acceptance that technology can improve the sector;
  • Many hotel companies have completed or are about to complete cloud migrations, and there is going to be a whole bunch of new innovation built on top of what they have done foundationally over the last couple of years;
  • Generative AI and the possible applications for hotels was also discussed with both experts urging caution.

Watch the full interview at PhocusWire

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