Renaissance Hotels’ new AI-powered virtual concierge service

The hotel brand is the latest to adopt AI-assisted technology in a bid to personalize the guest experience

Dec 12, 2023

Marriott International’s Renaissance Hotels debuted an AI-powered virtual concierge service for guests, RENAI By Renaissance, the company announced last week.

Key takeaways

  • RENAI was created based on the understanding that Renaissance Hotel guests are “interested in emerging tech that is clever and has personality,” Marriott said in the announcement;
  • RENAI connects guests with local experiences picked by “Renaissance Navigators,” hotel associates who comb through neighborhoods’ restaurants, bars, entertainment venues, tours and activities;
  • RENAI merges the associates’ insights with data collected by ChatGPT and other open-source outlets to give hotel guests recommendations, Marriott detailed in the announcement.

Get the full story at Marriott

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