continues to dominate online hotel reviews

The company collects almost half of all hotel reviews worldwide, followed by Google and Tripadvisor

Jun 1, 2023

Analyzing over 2 million reviews from 9,500 hotels in all regions, from Asia Pacific to the Americas, Shiji Reviewpro's Guest Experience Benchmark Report for Q1 2023 provides a comprehensive snapshot of guest experiences in 3 to 5-star hotels.

Key takeaways

  • TripAdvisor leads in positivity, in negativity, but 74.7% of reviews remain positive;
  • Room and Value indexes were among the lowest, while Location and Cleanliness indexes scored the highest;
  • Global hotels responded to 62.2% of reviews in Q1 2023, with five-star hotels leading in responsiveness.

Download the full report at Shiji Reviewpro

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