Booking.com continues to dominate online hotel reviews
The company collects almost half of all hotel reviews worldwide, followed by Google and Tripadvisor
Analyzing over 2 million reviews from 9,500 hotels in all regions, from Asia Pacific to the Americas, Shiji Reviewpro's Guest Experience Benchmark Report for Q1 2023 provides a comprehensive snapshot of guest experiences in 3 to 5-star hotels.
Key takeaways
- TripAdvisor leads in positivity, Booking.com in negativity, but 74.7% of reviews remain positive;
- Room and Value indexes were among the lowest, while Location and Cleanliness indexes scored the highest;
- Global hotels responded to 62.2% of reviews in Q1 2023, with five-star hotels leading in responsiveness.
Download the full report at Shiji Reviewpro