Shiji's 2023 Guest Experience Benchmark Report
The report navigates the evolving landscape of guest satisfaction, and analyses 5 years of data to highlight trends both regionally and globally
The latest report delves into hotel performance metrics and guest satisfaction trends in 2023, offering valuable perspectives on the trajectory of the sector, as well as actionable insights to drive real improvements in guest satisfaction.
Key takeaways
- Positive mentions increased 2.8% worldwide, highlighting an increase in perceived quality;
- GRI increased by 0.9 points, signaling ongoing recovery efforts.
- Asia-Pacific saw significant review volume growth, while Europe's remained modest;
- Market leaders faced challenges due to fluctuating review volumes;
- Improved response rates and faster turnaround times reflect proactive guest satisfaction efforts by hoteliers.
Download the report at Shiji