Stand out to travelers on Expedia with refundable rates

If you don’t offer a refundable rate, you will disappear from a third of traveler searches on Expedia Group sites

Jun 9, 2023

In a recent Expedia Group traveler survey, more than a third of respondents said they filter for refundable cancellation policies when searching for accommodations on a travel booking website.

Key takeaways

  • When you do offer a flexible policy on Expedia Group sites, your property will show as ‘Free Cancellation’ in traveler search results. This draws attention to your listing visually, and helps you stand out from the competition;
  • A refundable rate also gives travelers increased confidence to book with you, and peace of mind in case their plans change;
  • In the same survey, travelers told Expedia that their number one priority when booking is having the ability to cancel and get a full refund if their plans change.

Get the full story at Cendyn

Related must-reads


Get our Daily Brief in your inbox

Consumers are changing the face of hospitality - from online shopping to personalized guest journeys and digitalized guest experiences ...
we've got you covered.

By submitting this form, you agree to receive email communication from and its partners.