The face of the hospitality industry is changing with automation

Self-service technology helps with operations, and adds value to the guest experience

Jan 10, 2023

Kiosks is a perfect example of a self-service technology that managers can use for the smooth running of operations, and on the same time adding value to the guest experience.

Key takeaways

  • With self-service, customers can do almost anything from their smartphones;
  • Since their data is already in a hotel system during pre-registration, they spend a lesser amount of time interacting with personnel when they arrive at the facility;
  • The self-service technology reduces the load on the front desk, and allows hotels to serve all the guests on their terms.

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