The value of a contact center

Online, it can be difficult to appreciate the nuances of a hotel, the difference in a deluxe and premium room, for example, or why the suite or package is worth the extra cost

Dec 7, 2023

Contact center representatives bring that expertise to the interaction: they can recommend upgraded rooms, packages, and additional amenities but also add value to each option. These special touches make the guest’s trip even more memorable.

Key takeaways

  • Contact centers add an incredible amount of value to organizations, especially when compared to their digital counterparts;
  • Websites show pictures and videos, while the contact center agents paint pictures with words;
  • Guests are limited to the pricing, photos, and descriptions uploaded to the website when booking online.

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