The value of a contact center
Online, it can be difficult to appreciate the nuances of a hotel, the difference in a deluxe and premium room, for example, or why the suite or package is worth the extra cost
Contact center representatives bring that expertise to the interaction: they can recommend upgraded rooms, packages, and additional amenities but also add value to each option. These special touches make the guest’s trip even more memorable.
Key takeaways
- Contact centers add an incredible amount of value to organizations, especially when compared to their digital counterparts;
- Websites show pictures and videos, while the contact center agents paint pictures with words;
- Guests are limited to the pricing, photos, and descriptions uploaded to the website when booking online.
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