The hotel guest experience of the future - The key to creating the guest experience of the future is to consistently deliver on expectations at every touchpoint of their journey with you.
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Topics › Guest Experience
How brands are shaping the future of hospitality - In hospitality, focusing on service standards is expected; however, it’s no longer enough to meet the needs of today’s savvy traveler.
Oct 15, 2024 • Hospitality
Marriott aims to be as easy as Amazon - Like other hotel chains, Marriott is currently revamping its digital infrastructure, including updates to its loyalty, property management and reservation systems.
Sep 19, 2024 • Hospitality
The evolving role of experiences in travel - Today’s travelers don’t treat experiences as afterthoughts. Their travel decisions are increasingly based on specific activity interests.
Sep 18, 2024 • Hospitality
Hotels struggle to scale personalization efforts - Today's guests are looking for consistent and authentic interactions across all hotel experiences, beyond basic email and website interactions.
Sep 16, 2024 • Hospitality
Hotel guests see better value for the rates they pay - Hotel guest satisfaction scores improved year over year at hotels managed by third-party operators, driven by improved perceived value and faster, more responsive staff.
Sep 6, 2024 • Hospitality
Tambourine and Hyatt expanding Event Planner Experience globally - The Event Experience Guide is part of "Together by Hyatt," which makes customers feel cared for, efficient, impactful, and intentional.
Aug 21, 2024 • Hospitality
What do travelers value in a hotel? - New data suggests hotel guests aren't complaining about how much they pay, but what they get.
Aug 6, 2024 • Hospitality
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