The new frontier of guest experience - How immersive technology is opening untapped opportunities for hotels to attract, engage, and convert travelers.

Oct 23, 2025 • Hospitality

Global hotel reputation continues steady improvement - Service and cleanliness remain key drivers of guest satisfaction across all regions.

Oct 20, 2025 • Hospitality

Ordinarily extraordinary guest service - Why consistent basics matter more than occasional wows.

Sep 26, 2025 • Hospitality

Personalization was supposed to save hotel loyalty programs - Instead, it’s exposing the gaps in data, tech, and strategy that leave guests unimpressed.

Sep 12, 2025 • Hospitality

From rooms to ecosystems - How intelligent design, automation, and data are reshaping hotels into adaptive spaces that personalize every stay and redefine the guest journey.

Sep 10, 2025 • Hospitality

Hotels talk personalization, but most aren’t doing it - Data silos, weak segmentation, and underused channels like WhatsApp reveal the gap between ambition and execution in hospitality marketing.

Aug 18, 2025 • Hospitality

Airbnb expands its reach—will hotels keep up? - With à la carte services and curated experiences, Airbnb blurs the line between rentals and hotels, challenging the industry to adapt or fall behind.

Jun 12, 2025 • Hospitality

The KPI of passion - A new framework helps hotels prove the financial and experiential value of concierge services - turning passion into performance metrics.

May 29, 2025 • Hospitality