Airbnb expands its reach—will hotels keep up? - With à la carte services and curated experiences, Airbnb blurs the line between rentals and hotels, challenging the industry to adapt or fall behind.

Jun 12, 2025 • Hospitality

The KPI of passion - A new framework helps hotels prove the financial and experiential value of concierge services - turning passion into performance metrics.

May 29, 2025 • Hospitality

How guest feedback fuels AI personalization in hospitality - Hotels are moving beyond demographics - real-time guest feedback is now the key to creating meaningful, personalized experiences at scale.

May 27, 2025 • Hospitality

Guest experience reimagined - Beaumier CEO Billy Skelli-Cohen on why empowering staff and embracing flexibility are key to truly memorable hospitality.

May 26, 2025 • Hospitality

How to get a free hotel upgrade without asking for one - Expedia’s expert-backed hacks reveal how timing, kindness, and subtlety can turn your next check-in into a surprise upgrade.

May 23, 2025 • Hospitality

The future of travel belongs to experience-first brands - Why emotional impact, storytelling, and intentional design are defining the future of hospitality.

May 7, 2025 • Hospitality

Crafting moments: Hospitality beyond service - Hospitality is not just a service - it’s an art that creates lasting impressions. In a digital age, genuine care and human connection set the best apart.

Apr 24, 2025 • Hospitality

You are the greatest souvenir - Marriott Bonvoy’s new global campaign celebrates the transformative power of travel and the memories that stay with you.

Apr 8, 2025 • Hospitality