Crafting moments: Hospitality beyond service - Hospitality is not just a service - it’s an art that creates lasting impressions. In a digital age, genuine care and human connection set the best apart.

Apr 24, 2025 • Hospitality

You are the greatest souvenir - Marriott Bonvoy’s new global campaign celebrates the transformative power of travel and the memories that stay with you.

Apr 8, 2025 • Hospitality

How the world’s best hotels deliver exceptional customer experience - According to McKinsey, the secret to delivering exceptional customer experiences in luxury hospitality lies in cultivating a culture of excellence.

Feb 4, 2025 • Hospitality

Increase guest engagement with advanced marketing technology - Turning guests into loyal advocates requires more than impeccable service - it requires harnessing the power of modern marketing technology.

Dec 11, 2024 • Hospitality

The hotel guest experience of the future - The key to creating the guest experience of the future is to consistently deliver on expectations at every touchpoint of their journey with you.

Dec 5, 2024 • Hospitality

How brands are shaping the future of hospitality - In hospitality, focusing on service standards is expected; however, it’s no longer enough to meet the needs of today’s savvy traveler.

Oct 15, 2024 • Hospitality

Marriott aims to be as easy as Amazon - Like other hotel chains, Marriott is currently revamping its digital infrastructure, including updates to its loyalty, property management and reservation systems.

Sep 19, 2024 • Hospitality

The evolving role of experiences in travel - Today’s travelers don’t treat experiences as afterthoughts. Their travel decisions are increasingly based on specific activity interests.

Sep 18, 2024 • Hospitality