Hotel guests see better value for the rates they pay - Hotel guest satisfaction scores improved year over year at hotels managed by third-party operators, driven by improved perceived value and faster, more responsive staff.

Sep 6, 2024 • Hospitality

Tambourine and Hyatt expanding Event Planner Experience globally - The Event Experience Guide is part of "Together by Hyatt," which makes customers feel cared for, efficient, impactful, and intentional.

Aug 21, 2024 • Hospitality

What do travelers value in a hotel? - New data suggests hotel guests aren't complaining about how much they pay, but what they get.

Aug 6, 2024 • Hospitality

J.D. Power seeing changes in hotel guest behavior - According to the company's latest survey, travelers' perceived value for higher hotel prices is highly dependent on how well the hotel meets their expectations.

Jul 22, 2024 • Hospitality

Are hotel guests getting more difficult these days? - Many hoteliers buy into the illusion that guests are increasingly rude and difficult, reinforcing these stereotypes to frontline customer service staff.

Jul 11, 2024 • Hospitality

Hyatt survey reveals neurodivergent traveler needs - One in four Americans has a sensory need or invisible disability, like autism, dyslexia, or ADHD.

Apr 30, 2024 • Hospitality

AI’s impact on non-linear customer service in hospitality - Non-linear customer service breaks away from traditional models by meeting customers anywhere they are in their journey.

Apr 15, 2024 • Hospitality

Simple yet effective ideas to enhance the hotel guest experience - Today’s traveler prioritizes value-driven experiences over traditional accommodations.

Apr 9, 2024 • Hospitality