There is something wrong at Booking.com

Many Booking.com accommodation partners have faced silence from the company as they’ve chased payments for months while struggling to keep businesses afloat

While its parent company has been making record profits – $1.3bn for the second quarter of 2023 alone – and its CEO and executives have been cashing in millions of dollars in shares this year, many of the people who helped Booking.com make that fortune claim to have not been paid since July, some say longer.

Key takeaways

• Many partners have complained directly to the CEO about Booking.com’s silence on late payments and staff’s lack of response to calls, emails and cases opened on the platform that are closed without being resolved;
• Despite dozens of emails by The Guardian to Booking.com’s media relations and Booking Holding’s communications departments, questions as to how many partners were affected, were never answered;
• Booking.com partners aren’t alone in their battle for payments, responses and explanations. On consumer site TrustPilot, Booking.com has a “bad” one-star rating (out of five stars) from 48,872 reviewers. They complain about appalling customer service, staff who don’t appear to read emails or follow up and refunds promised but allegedly not paid.

Get the full story at The Guardian