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Today's Brief
The challenges facing Expedia's new boss - Last weekend, Expedia Group's consumer brands around the world experienced an outage that rendered their websites inaccessible and disrupted internal operations.
May 13, 2024 • Hospitality
The ‘re-rise’ of the retail travel agent - Travelers are becoming overwhelmed by the amount of information (and misinformation) on the internet, and therefore want an expert to help guide them.
May 13, 2024 • Hospitality
The future of revenue managers in the age of AI co-pilots - In the rapidly evolving landscape of hospitality revenue management, artificial intelligence has emerged not just as a tool, but as a potential co-pilot.
May 13, 2024 • Hospitality
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British Airways predicts another bumper summer - Continued demand from holidaymakers and tech executives driving recovery in business travel is boosting airline revenues despite weakness in Asia.
May 13, 2024 • Travel
Chinese domestic travel surge bypasses hotel chains - While travel spending increased over the Labour Day holiday, hotel chains' revenue per available room and occupancy rates both fell.
May 13, 2024 • Travel
Las Vegas hotels defeat price-fixing class action over room rates - The plaintiffs had not shown that the hotels had made any agreement with each other to fix prices.
May 13, 2024 • Hospitality
Dynamic pricing doesn’t have to alienate your customers - Dynamic pricing, the practice of varying prices in response to shifting market conditions, has been in the news a lot recently, and not exactly for good reasons.
May 13, 2024 • Hospitality
Cornell Research: Successful service branding - Hospitality brands today face a brutally competitive environment characterized by a “sea of sameness” that threatens to drive all brands in a race to the bottom.
May 13, 2024 • Hospitality
... in case you missed it, our Daily Brief May 10, 2024
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