Read in browser Today's Brief The agent remembers what she liked. Not where she stayed. - In OpenAI's own example, ChatGPT recalls that a traveler needs a cold room and would rather eat somewhere quiet. It does not recall the hotel that gave her both.. Sep 25, 2026 • Hospitality Expedia is getting a direct line into Meta's agent. Your hotel can't apply for one. - More than two million people downloaded Meta's AI agent in its first weeks. When they ask it for a hotel, Expedia will be the one it books inside the chat.. Sep 25, 2026 • Hospitality Metadesk The one metric quietly costing you direct bookings The metric most hoteliers ignore is the one quietly handing rooms to OTAs. Your reports won't flag it, but your revenue feels it. See what you missed. Download now Wall Street asked what the OTAs own. Morgan Stanley's answer was your hotel. - Independent hotels, small chains and rentals bring in about 90% of Booking.com's revenue. Its annual report names the risk: you, selling cheaper where an AI agent can book.. Sep 25, 2026 • Hospitality Somewhere between your PMS and the OTA, rooms go missing. SiteMinder just counted them. - SiteMinder checked one top channel and found 11% of its hotels' rooms missing. Now it's building an AI to find them.. Sep 25, 2026 • Hospitality Accor moved its AI concierge into WhatsApp - Accor's AI concierge went live in WhatsApp and iMessage on September 24, after more than a million pilot conversations, in the same app a guest may already use to text your front desk. Sep 25, 2026 • Hospitality ... in case you missed it, our Daily Brief September 23, 2026 Advertising   Contact   Legal   © 2026 Hospitality.today™